We are committed to meeting our obligations to you according to the contract you have signed with us and to informing you of progress with the claim. If, however, we are deficient in any significant way, we would like to hear from you. Our support teams are ready to receive your complaint and to work with you to resolve it. You can share your concerns with them by completing an on-line form, by phone or by letter as follows
By completion of the on-line complaint form below
By telephone to our Call Centre: 020 3239 1607
By letter addressed to us at
The Complaints Department,
financialclaimsuk.com
Claims Department Ref. 359
1 Mount Road
Feltham
Middlesex
TW13 6WF
We will respond to your complaint within 5 days and then attempt to deal satisfactorily with your complaint within 4 weeks of the date that you made the complaint. Our response will be by letter within 4 weeks from the date of your complaint and will indicate what we have done to clear your complaint. If we have not cleared your complaint with 4 weeks of the date of your complaint, we will endeavour to clear it within 8 weeks of the date of the complaint and will send you a final response detailing what we done to clear your complaint. If you are still not satisfied that we have cleared your complaint within 8 weeks of the date of your complaint, you have the right to refer your complaint to the Claims Management Regulator whose contacts details are: address: PO Box 7824, Burton on Trent, Staffordshire, DE14 9DP; email: info@claimsregulation.gov.uk; telephone: 0845 4506858.
